9708 Privacy Policy — How We Protect Your Information
9708 is committed to protecting the privacy and personal data security of every Malaysian user. This policy explains what information we collect, how it is used, and the rights you hold as a user of our platform.
Effective date: 1 January 2026. This policy will be updated from time to time.
Types of Information We Collect
When you register and use the 9708 platform, we collect several types of information to ensure our services operate safely and effectively. This information is organised into the following main categories:
Full name, date of birth, phone number, email address, username, and password stored in encrypted form. This information is required to verify your identity and protect your account.
IP address, device type, operating system, browser type, and screen resolution. This data helps us identify suspicious access and improve the user experience across different devices.
Payment method details in MYR (RM), deposit and withdrawal history, and associated bank account numbers. We do not store full credit card information.
Game records, session duration, pages visited, and in-platform activity. This data is used to improve our services and detect any unusual activity.
How Your Information Is Used
9708 uses the information it collects solely for legitimate and transparent purposes. We do not sell or rent your personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Identity verification and account security — ensuring that only you can access your account.
- Transaction processing — managing deposits, withdrawals, and financial history in MYR with accuracy.
- Legal compliance — to meet Anti-Money Laundering (AML) requirements and applicable regulatory obligations.
- Service improvement — analysing usage patterns to improve the interface and user experience.
- Service communications — sending important notifications related to your account, security, and policy changes.
- Fraud prevention — detecting and preventing any suspicious or unlawful activity.
Data Security and Third-Party Sharing
Data Security Measures
9708 uses SSL/TLS encryption for all communications between your device and our servers. Passwords are stored in hashed form that cannot be read even by internal staff. Our systems undergo regular security scans, and all database access is protected by a multi-layered access control system.
Payment information in MYR is processed through payment gateways that comply with international security standards. Full bank account numbers are not retained in our systems once verification is complete.
Sharing Information with Third Parties
9708 does not sell, rent, or disclose your personal information to third parties, except in the following limited circumstances:
- Payment processors — the minimum transaction information required to process payments in MYR.
- Legal requirements — where required by Malaysian law or a valid court order.
- Fraud prevention — information required to be shared with authorities to address confirmed illegal activity.
Your Rights as a 9708 Platform User
Under Malaysia's Personal Data Protection Act 2010 and 9708's internal platform policies, you have several rights you may exercise in relation to your personal information.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days. We reserve the right to charge a reasonable processing fee for repeated requests.
If any of your personal information is inaccurate or out of date, you have the right to request a correction. Certain details such as your full name and date of birth will require document verification before any changes can be made.
You may request the deletion of your account and personal information. However, financial records and transaction data may need to be retained for a specified period to comply with applicable legal and financial audit requirements in Malaysia.
To exercise any of the above rights or to make any enquiries regarding your data privacy on the 9708 platform, please contact our support team by email at [email protected]. Clearly state the nature of your request and include the necessary identity verification details. Our team will handle your request within the timeframe required under applicable law. You may also refer to the FAQ for guidance on account management.
Your Privacy is Our Priority
9708 operates with full transparency. Register an account today and enjoy a safe, transparent online betting experience that respects your privacy.